notification email for question and answer in RFX

[former_member776227]

Hi Gurus,

we are trying to use the "Question and Answer" functionality to facilitate chat between bidder and purchaser.

However the drawback is that the chat is visible only when someone logs on to view the RFX. Is there any way that the moment a purchaser enters a chat and saves it, a notification is generated to the bidder, and vice-versa ?

Is there any badi/ enhancement spot here, using which we can trigger an email notification ?

Also: Can you please guide me where these chats are saved in SRM ? Which table/ function module we can use to retrieve these chats ?

(We are on SRM 7 EHP 2)

Thanks !

Amit

[former_member228602 · Accepted solution]

Hello Amit,

     There is no BADI in place for this scenario. But you could write an enhancement to trigger an email when a chat is entered.

     The table used is bbpd_la_chat. This has all information specific to chats.

     Also you can check the /sapsrm/cl_pdo_do_chat and it has all methods that you would require.

     For your scenario i would suggest you create a post-exit for the method SUBMIT_MESSAGE of the above class to send a notification while entering the chat.

Thanks and Regards,

Veera

PS: Dont forget to award suitable points

[former_member776227 · Accepted solution]

Thank you !!