Issue with existing user attributes post system upgrade

[former_member6134]

Hi All

We have recently upgraded our SRM  enviornment from 4.0 to 7.01. Post upgrade whenever any existing user is trying to raise a SC the WD application thorws the error as "The error reads as : "The attributes of the user are inconsistent or not defined. See transaction PPOMA_BBP". I have validated all the users attributes and they are correct. This error is coming only for old existing users, if i create a new user the process works fine for him.

Please suggest how to correct the error for the existing users.

Regards

Saurav

[former_member208675 · Accepted solution]

Hi,

You should run Txn BBP_BP_OM_INTEGRATE, input faulty UID and mark run attribute check. If you find error, click on start repair button to correct it.

I hope it works.

Regards,

[former_member6134 · Accepted solution]

Hi Vinay,

I have executed the user attribute check and all checks are green. Please note the issue is only for old users which are in system prior from the upgrade. For new users the error doesn't comes.

Regards

Saurav