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How to delete shopping cart created by other user/user left organization

Former Member
0 Kudos

Hi Experts,

We are using SRM 5 classic scenario.

Shopping cart creator can modify and delete shopping cart.

We have lot of shopping carts about old open shopping carts for user that also left organization, so we need to have a way to clean up them.

Please provide your suggestion.

Accepted Solutions (0)

Answers (1)

Answers (1)

ricardo_cavedini
Active Contributor
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Hello,
Have a look at note 1507030. It has a report attached where it is possible to replace business parnters.
You can run it for affected documents and replace the invalid business partner to a valid one. Then, this new business partner will be able to exclude such documents.

Regards,
Ricardo

Former Member
0 Kudos

Thank you for your advice Ricardo.

We have access monitor SC 'BBP_MON_SC' but when we do click on 'DELETE SHOPPING CART' nothing happens.

Is there any authorization required in order to access this function??

ricardo_cavedini
Active Contributor
0 Kudos

Hi Ritesh,

Actually, admin user would be able to delete shopping carts in status "error in transmission" only.

Regards,

Ricardo