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Hi

Former Member
0 Kudos


I have created an automated report to 'age' (close) shopping carts that remains too long in a certain status. With status I1015 (awating approval) the process closes the SC in SRM, however, the approvers inbox stlll holds the SC as to be approved.  Is there a specific procedure to follow that will take care of this issue?

Accepted Solutions (1)

Accepted Solutions (1)

ricardo_cavedini
Employee
Employee
0 Kudos

Hello,

It seems that you are only changing the shopping cart status, without completing the workitems.
You can check the workitem number that is available in approver inbox and complete it via SWIA.

Regards,
Ricardo

Former Member
0 Kudos


Thank you for your response, since this is an automated batch job, I will have to find a way to simulate the SWIA transaction process..

Answers (0)