getting error while creating subaccount for cloud connector

[former_member706397]

getting error while creating subaccount for cloud connector test server

[lenastodal]

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[charl0919]

Hi Experts:

I follow this link to setup subaccount：https://support.ariba.com/Item/view/181633

And I also manually create custom region of eu1.hana.ondemand.com and try to add aff5426a3and a18a6fc8f still got the error message. Is there any setting that I need to check? Thanks.

Charlotte Liu

[Prem_Tracz]

Hi,

What do you see in las_trace.log file ?

Have you tried checking 2460641 SAP note ? Any luck there?

[charl0919]

Hi,

Log shows as below. Is it server eu1.hana.ondemand.com has SSL certificate problem or I need to add other settings?

2021-02-02 07:13:54,375 +0800#WARN#com.sap.scc.config#http-bio-8443-exec-3# #Creating an sslContextProvider for account aff5426a3@eu1.hana.ondemand.com without SSLContext. Keystore did not contain a certificate.|
2021-02-02 07:13:54,377 +0800#INFO#com.sap.scc.security#http-bio-8443-exec-3# #Will retrieve Connectivity CA certificate from SAP Cloud Platform|
2021-02-02 07:13:54,377 +0800#INFO#com.sap.scc.security#http-bio-8443-exec-3# #Executing Http Get request to https://connectivitycertsigning.eu1.hana.ondemand.com:443/certificate/management/v1/trusted/ca/accou...
2021-02-02 07:14:14,577 +0800#INFO#com.sap.scc.config#http-bio-8443-exec-3# #Stopping service channels on aff5426a3[ARIBACIG]@eu1.hana.ondemand.com|
2021-02-02 07:14:14,578 +0800#WARN#com.sap.scc.rt#http-bio-8443-exec-3# #Tunnel account:///aff5426a3 is inoperative. SccEndpoint com.sap.scc.config.TunnelSccEndpoint@219d3842 ok, and context == null|
2021-02-02 07:14:14,580 +0800#ERROR#com.sap.scc.ui#http-bio-8443-exec-3# #Preparation of tunnel certificate for aff5426a3@eu1.hana.ondemand.com account failed.
com.sap.scc.servlets.CriticalSccException: Preparation of tunnel certificate for aff5426a3@eu1.hana.ondemand.com account failed.