on 2015 Dec 31 10:20 AM
Request clarification before answering.
Your best bet to narrow down the issue is to have a look at the application logs while this occurs. Depending on which directory option you are using it could be a violation of one of the directory rules that were established. For instance PW change frequency, PW complexity etc. The UI will not show the error message from the directory.
Regards,
Gary
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