External Notifications sent after every alternative wrongly to the approver who already approved the Work Item

[Former Member]

Hi All,

We are using SAP SRM 5.0 and have implemented n-step BADI for shopping cart  header level approval.

We have scheduled SWN_SELSEN program as background job for external notification and configured external notifications with transaction SWNCONFIG (REMINDER_DAYS 1).

There are four approvers in workflow sequence. The approvers are in below sequence(as example) :A, B(substitute X) , C, D

The shopping cart has been approved by A,X,C and pending for approval by D.Approver X is currently not set up as substitute for D approver however it could also be slight possibility that he/she was set up as substitute of approver D at some point of time however unfortunately there are no change records to prove that.

Now, every alternative day the external notifcation to approve the shopping cart is being sent to both approvers D and X.

We have issue reported by the end users, why approver X is getting notifications to approve the shopping cart whereas there is no such workitem in his/her mailbox?

Have you ever faced such problem ? Please help me to sortout this issue. Are there any useful notes availaible to fix this problem ?

Your help would be highly appreciated and rewarded.

-Navin K.

[Former Member]

Hello Navin,

We had similar issue where incorrect approvers were getting notification. After lots of debugging we found out that email address on the Business Partners were maintained incorrectly and not in Sync with User (SU01). Please check your Business partner for Approver D with transaction code BP and see what email is maintained at its general Data and then also check under Relationship Data.

There was existing Bug what we have found out whenever users are integrated in Org structure with USERS_GEN and it occurs very randomly. We found note 1717068 which refer how to fix such issue one of them was manually fixing BP email address which we did for all of our user base.

Hope this helps.

Thank you

Ritesh

[Former Member]

Hi -Navin,

I never seen before no one customer using SRM that uses these reports. These reports are for WFL BASIS .

Maybe the correct forum then is under component BC-BMT-WFM-NOT.

Cheers,

Melina