Error:User xyz001 can not be repaired because there is an open shoppingcart

[Former Member]

Hi,

i just recently changed the user position from one org unit to another org unit.ok after that i tried to repair the user in level 02 and iam getting the error as ."User xyz001 can not be repaired because there is an open shopping car".

please suggest to me how to proceed further with your valuble inputs.

Thanks in Advance.

Regards,

sss

[Former Member]

thank u

[Former Member]

Hi there,

Another suggestion..

When users become defective there is a number of reasons that can

account for this. There is a note 548862 (FAQ: EBP user administration)

that goes into detail on how to repair, delete and remake defective

users.

Also, just to clarify that even though note 550055 states that it

is for HR replication, alot of the notes are in fact essential for the

proper workings of the organisational structure. It is usually a case

that it is advised to apply all the relevant notes (relevant to your

system) included within 550055 incase of problems with users

within the organisational structure.

Hope this helps,

Kind Regards,

Matthew

[Former Member]

resolved

[Former Member]

Hi there,

Please see if my answer in the following forum might help.

Hope this helps,

Kind Regards,

Matthew

[Former Member]

Hi

Please cancel the shopping cart if it is not neccessary or process it completely (statistically if business allows) and then reassign to other org. unit.

Thanks and Regards

Krupa

[laurent_burtaire]

Hello,

What is your SRM release ?

Your problem should come from duplicated entries in BUT050 or BUT052 tables after changes assignment for your user in PPOMA_BBP transaction.

Use the web transaction BBPUSERMAINT instead of drag-and-drop in PPOMA_BBP.

You also can check OSS note 785802 - PPOMA_BBP: 'Defective' users in EBP.

Regards.

Laurent.

[Former Member]

Hi,

Our Release is EBP 4.0.

please advise me.

thanks in advance.

Regards,

sss