I am getting the below error message. Could you please share your experience on the same.
The requirement of this case is that Shopping Cart's requester is the Financial Approver Level2. But requester can not be the financial approver. That's why the system has to look for the upper manager.
Hence I am getting the error message "ERROR - Strategy ZXXXXXXXX did not determine approvers." in the processor column in Approval Process Overview.
The "Strategy" error is coming because your implemented agent determination solution for the process level in question failed to return a "valid" user/agent.
I don't want to read to much into your original post. So if your question requires more discussion, please describe at a high level how you are determining process level agents (ie via BAdI implementation of /SAPSRM/BD_WF_RESP_RESOLVER). If you are looking up the organization from the Requestor... How are you going about it?