Error in Display/Check status of shopping cart

[Former Member]

Hi,

We are on SRM 5 (Ext classic).

Users are creating SC that after approvals create POs. PO number is visible in the 'Related Document' tab of SC. But when SC creator checks her/his SC under 'Display/Check' status, there is no PO number but only an 'X' mark suggesting 'Item in transfer process'.

Why is this happening even though PO has been replicated to ECC.

Please suggest

Thanks

[Former Member]

Hi,

Can you pleaes check and confirm whether the background jobs BBP_GET_STATUS_2 & Clean _ ReqReq_Up is running fine.

Also, execute the get status 2 jobs for those shopping cartrs where your users are not finding PO status update.

Regards,

Govardhan

[Former Member]

Hi Govardhan,

Both these jobs are running fine. The issue is when SC creator checks her/his SC under 'Display/Check' status, there is no PO number but only an 'X' mark suggesting 'Item in transfer process'.

However PO has been created. Just that SC creator is unable to see it under 'Display/Check' status.

Cheers

[Former Member]

The replication did not complete. This is why the shopping cart status is in I1111 - "Item in Process".

The jobs may be scheduled & etting executed but with some errors or exceptions for selected shopping carts. I recommend you run this job manually in debug mode to find out the issue with the given shopping cart. If the shopping cart also has the status "Error in Process" - you need to manually disable the ACTIVE indicator of such a status and proceed with debugging. An ABAP consultant can help you to debug.

If you are in the SRM701 or over it - and you are using the hierarchy functionalities in SRM (let us say SC is created as a result of purchase requisition from ERP - as only PR supports hierarchy and SC does not support it) - you are possible using the XML interfaces to create the PO. In this case, you may start analyzing the issue starting the transactions SXMB_MONI in SRM to check if the SC has been successfully sent out or using the same transaction in the receiving system to find if there are any errors shown or start debug directly in the ERP system.

I believe either of the two will help. Thanks