Email status incorrectly processed while notifying bidders

[former_member405029]

Hi Experts,

    We are using SRM 7.0 and ECC 6.0 , while notifying bidders through email (by clicking on send notification button in portal), the success notification message is displayed in portal, but when we see in output medium the status of email is shown as incorrectly processed and no email is sent to bidder. when we try to repeat the output ( by clicking the repeat output button) the email is sent to bidders and the status changed to successfully processed .

  Please let me know why the email is not sent when the send notification button is clicked . Did we  miss any config , please suggest how to proceed further.

Thanks in advance.

Thanks & Regards,

Aishwarya.M

[Former Member]

Hello Aishwarya,

     For the first time when you click on the button did you checked in SOST , any emails getting stuck or something. Please check and let me know if you see any thing strange there.

Thanks

Gaurav Gautam

[former_member405029]

Hi Gaurav,

    when I click on send notification button for the first time , no entry is seen in SOST.

Thanks&Regards,

Aishwarya.M