Email/print in status "Not processed" when RFQ is published

[Former Member]

Hello,

We are running SRM 5.0.

We have set up the event schema for BUS2200 (RFQ) to react on events: PUBLISHED, PUBLISHED_AGAIN etc. And assigned the event schema to RFQ's transaction types, eg BID.

However, when an RFQ is published, the email is not sent to vendor (whose default medium is MAI) or printed on vendor's default printer (if the medium is set to PRN). The output log under bidder/bids tab shows something like :

Status: Not processed

Medium: Print

When I clicked on the action button "Output pushbutton", the status would be changed to "Successful" and the email would be sent or the print job would be printed then.

I have checked the PPTTRIGG table and all the entries in there are of DISPATCH = 1 or 4. Not 3, which seems to indicate an "immediate processing".

My question is how I would configure the system so that the email/print when the RFQ is published could be processed immediately.

Thanks.

[masa_139 · Accepted solution]

Hi,

Please check your document output action customizing. The event schema is for Alert and not for document output.

SRM -> SRM Server -> Cross-Application Basic Settings -> Set Output Actions and Output Format -> Define Actions for Document Output.

Regards,

Masa

[Former Member · Accepted solution]

Hello Masa,

I realized it as well. I was then a little puzzled why SRM didn't allow "immediate processing" for the "processing time" parameter in the action definition. Do you know if there is a particular reason for that?

Thanks,

[masa_139 · Accepted solution]

Hi,

Please test with "Processing when saving document". It should work.

Regards,

Masa

[Former Member · Accepted solution]

Hello Masa,

You are right. The option worked with immediate output of document when it's saved.

Thanks a lot!