E-mails to Approver not Appearing in Transaction SOST

[Former Member]

Hello,

We are using SRM 7.0. We recently moved from one client to another and find that the e-mails to the approver/buyer to approve shopping carts are not appearing in transaction SOST in the new client. We have program  /SAPSRM/OFFLINEAPPROVALSEND running every two minutes as a batch job. Could someone please suggest what might be the possible issue?

Many Thanks.

[RobinJanke]

Hi,

Did you check the following:

1. Job variant for /sapsrm/offlineapprovalsend is correct?

2. SU01 settings for the approvers set to email + emailaddress maintained?

3. In the org. model, is the attribute FORWARD_WI set?

4. Is SCOT configured correctly?

Regards,

Robin

[Former Member]

Hi,

Have you checked your RFC WFL configuration at SWU3?

Check your SAPCONNECT settings are working well.

Make sure you have all customizing ok as per link :

http://wiki.sdn.sap.com/wiki/x/LgAoCw

Cheers,

Melina

PS.: If this helps you, please assign the concerning SDN points

[Former Member]

Do you know if the WF process worked properly?   Is the user getting e-mails and it just isn't showing up in SOST?   Are other e-mails being sent? 

Sandra