DSN - Source Doc missing when creating credit/debit memo against invoice

[jademichael_din]

Hi All -

Does anyone encounter missing source doc when creating a credit/debit memo against an invoice?

Reference PO is there but the source doc Order is missing and it is failing to be sent to AN Buyer and ERP

[Prem_Tracz]

what is the error you are getting exactly upon rejection? (in other words: what do you see in history tab of rejected documents?)

[jademichael_din]

We create the credit memo inside the the invoice document.

Rejected Invoice:Reasons:
INV-38: The invoice was successfully received.
INV-34: Invalid DocumentReference element in the InvoiceDetailRequestHeader. Check the cXML specification/DTD for the list of valid values.
DOC-6: A document preprocessing error occurred.
DOC-1: Invoice validation failed.

Invoice could be rejected due to buyer business rules. Check the History tab for the reason the buyer rejected this invoice, or contact the buyer for more information. Note that buyers might reject invoices that do not meet their business rules.