How does the Order enquiry works? Is it applicable if we are implementing DSN with SAP ECC? As this would be the answer to the client's requirement if the Buyer doesn’t agree on the delivery date (far-out date) indicated on the Order Confirmation versus what was agreed upon on the Purchase Order?
Is there any related "How to video" about this feature as I cant find any.
I configured the order enquiry at my client by following the steps in the Implementations guides.
Unfortunately, I got following error on CIG.
Ariba Network Response is :"Bad Request" and Error Code:"400" and Error Code Response:"Error:Comments has to be included for OSR: 4500001043 Please contact support with the Error Reference Number: ANERR-20000000000000003142274302 for more details. Suggested Action : Document Failed in Ariba Network. Error Code : CIG-PLT-00644. Please review the Support Note 189049 (https://support.ariba.com/item/view/189049) for solution.
I didn't find any relevant (solution) documentation online.
Could you help me?
Your original question was about what to do when order confirmation from supplier indicates a different delivery date than what is on the Order. So DSN purpose and value is to provide such a visibility. Solving the delivery date dispute is up to buyer/supplier discretion (offline communication, chat between buyer/supplier on DSN etc)
We see sometimes some partners developing order confirmation workflow in SAP to address this problem - but this is outside of DSN scope already.
When it comes to your current question related to order enquiries:
Lastly, if you do not want to configure it in SAP. You can use basic functionality of Ariba Network as well: