[DSN] Order enquiry in SAP ECC for integration with Ariba Network

[monaliz_p_dizon]

How does the Order enquiry works? Is it applicable if we are implementing DSN with SAP ECC? As this would be the answer to the client's requirement if the Buyer doesn’t agree on the delivery date (far-out date) indicated on the Order Confirmation versus what was agreed upon on the Purchase Order?

Is there any related "How to video" about this feature as I cant find any.

Thanks.

[former_member45162]

Hey przemyslaw.tracz,

I configured the order enquiry at my client by following the steps in the Implementations guides.

Unfortunately, I got following error on CIG.

Ariba Network Response is :"Bad Request" and Error Code:"400" and Error Code Response:"Error:Comments has to be included for OSR: 4500001043 Please contact support with the Error Reference Number: ANERR-20000000000000003142274302 for more details. Suggested Action : Document Failed in Ariba Network. Error Code : CIG-PLT-00644. Please review the Support Note 189049 (https://support.ariba.com/item/view/189049) for solution.

I didn't find any relevant (solution) documentation online.

Could you help me?

Cindy

[Prem_Tracz]

Hi Monaliz,

Your original question was about what to do when order confirmation from supplier indicates a different delivery date than what is on the Order. So DSN purpose and value is to provide such a visibility. Solving the delivery date dispute is up to buyer/supplier discretion (offline communication, chat between buyer/supplier on DSN etc)

We see sometimes some partners developing order confirmation workflow in SAP to address this problem - but this is outside of DSN scope already.

When it comes to your current question related to order enquiries:

Here you can learn about what this functionality can do

Configuration steps are here

Lastly, if you do not want to configure it in SAP. You can use basic functionality of Ariba Network as well:

[monaliz_p_dizon]

Hi! przemyslaw.tracz thanks for the response.

We already did enabled the transaction rules Send suppliers an automatic reminder of unconfirmed orders after a specified number of days but client would like to have that capability to send inquiry; and Order Enquiry would be the best solution, however would this work for suppliers with standard accounts?

As per the attached screenshot, suppliers can respond to the inquiries through the Inbox access which Standard account doesn’t have.

[Prem_Tracz]

Monaliz, I never tested this. please try it out in your system for standard account suppliers and let me know.