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DSN - Order Confirmation not possible

TSoon
Participant
0 Kudos
255

Hi,

I had created a PO with 2 line items where one of them is a return (Return checkbox is selected). While I was trying to perform an order confirmation in the system, all the options were greyed out.

Do you have any idea why system behaved this way? I supposed this is due to Transaction rule "Allow suppliers to send order confirmations for material orders at the line-item level." is not turned on. However, this seems to me a system problem to me as Return PO does not need confirmation and with that if customer chooses to have supplier only confirm full or reject full. The system should allow the supplier to do it even the PO has returned item in it.

Your advice is appreciated.

Thanks.

TS

Accepted Solutions (0)

Answers (1)

Answers (1)

Prem_Tracz
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi Thian,

Based on your reported system behaviour and current system capabilities it looks like best practice to recommend for your customer is to create return POs 'standalone'.

In other words, PO return should not contain line items of any other type.

Regards,

Prem