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Document Links Does not work

Former Member
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SRM server for portal was changed, but some functions are not working, especially when you search a document and click on link to open, nothing is happened, no popup is opened. We think that some URL replacement is missing, do you know where we could look for this Config?

Thanks in advance and best regards,


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Answers (2)

Answers (2)

Active Participant
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Hi Carla,

Could you please provide a bit more information about where you experience this error? Is this occurring in POWLs?

If the issue is in POWL, please refer to the following KBA for the resolution:

Best Regards,


Active Contributor
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Hey carla

Can you check all pop-ups are enabled when you do that ?



Former Member
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Yes, pop-ups are enabled. (Advanced search popup appears without problem, for example. The problem is in "document links", when you try to open a documen clicking on the link )