Disappearing Shopping Carts in SRM7

[michael_wood2]

Hi,

We recently went live with SRM 7.  We have had multiple users report that they are creating shopping carts , but these carts do not appear in BBP_PD or SLG1.  At first we thought this was a training issue in that the users were not completing the shopping cart process by either ordering or holding the carts.  We have shadowed several users who encountered this issue and verified that the users are completing the shopping cart process correctly.

Has anyone experienced similar issues?  Has any opened an message on this issue?  Any comments would be greatly  appreciated.

Regards,

Michael Wood

The Walt Disney Company

Corp IT

[ricardo_cavedini · Accepted solution]

Hello,

Check if there is any message in SM21 at time when users create the cart.

Also, see if there is any dump in ST22.

Regards,

Ricardo

[Former Member · Accepted solution]

Apart from ST22 dumps, can you also verify the Shopping Cart number range?  Is the status of number range increasing when a new SC is created?

[michael_wood2 · Accepted solution]

Hi,

Thanks for the response. We are not finding anything in ST22.  Will look in SM21 next time this issue is reported.

Regards,

Mike

[michael_wood2 · Accepted solution]

Hi,

Thank you for your response.  The current number of the shopping cart number range is increasing after one of the 'disappearing' carts is created.

[Former Member · Accepted solution]

Hi Michael,

Can you please check the following.

Tcode SNRO-->Object REQREQ. Navigate to Edit--> Set up buffering--> no buffering.

Regards,

Nikhil

[michael_wood2 · Accepted solution]

Thank you for your response. I will try this solution.  I will let you know if it fixes issue.

Best Regards,

Michael Wood

The Walt Disney Company

[Former Member · Accepted solution]

Hey Mike,

Hoping that this issue is not there anymore after our implementing suggested approach over email. Let me know if you still have issues.

If issue got resolved, please reply back.

Thanks,

Vipin Bhardwaj