Deadline Notifications - Change Smartform output to simple text

[ramki_maley]

Hi Gurus,

SRM 7.0. Deadline notifications are configured for Process Controlled WF and are being generated. However these are generated as Smartform output and when forwarded to Outlook/Lotus Notes email accounts, they come through as a bunch of special characters. Is there any way to generate the notifications as simple text?

Thanks,

RM.

[Former Member · Accepted solution]

Hey Ramki,

Check note 1027467 for this issue. as per this you may need to do changes in ALRTCATDEF transaction for SRM monitor alert category.

Regards

Vipin

[ramki_maley]

@Saravanan:

Thanks. I am familiar with the notes you mentioned. But the issue here is not chnaging the content of the notification. The notification content is output as a Smartform. This smartform is delivered to the SAP Inbox of the approver. The form contents can be viewed in the GUI client. However when the notification is forwarded (using Auto Forward settings) to Outlook/Lotus Notes/GMail, the recipients can only see a bunch of special characters.

@Vipin:

Thanks. It is a useful note you mention but my issue is not with the Alerts but with mail notifications.

Regards,

RM.

[Former Member]

Hi Ramki,

Have you checked the Encoding settings? Also if you want these notifications to be in simple text then

it can be customied using BADI implemeatation where default settings can be overwritten.

Also for offline approval notifications you can customize the variant offline approval email send program where we can chose the appearence of format.

Let me check any more options available and get back to you.

Thanks

Vipin

[ramki_maley]

Vipin,

What encoding settings are you referring to?

I assume you are referring to the BAdI - BBP_OUTPUT_CHANGE_SF. I did implement it for changing mail/notification subject. Even that change is not coming through. And I am not sure which parameter can be set to change the output format.

I have no issues with the offline approval mail.

Thanks,

RM.

Resolved on my own by debugging. cs_parameters-mail_format should be set to blank (BAdI implementation - BBP_OUTPUT_CHANGE_SF).

Edited by: Ramki Maley on Nov 24, 2010 4:05 PM

[Former Member]

Hi..

I did the same requirement in my previous SRM 7.0 customer, you can change the text in the task TS 40007975. You can also refer oss notes 1370521 & 1265414 for further details..

Saravanan