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Customer Service number decommissioned?

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With the changes to SAP Ariba phone support (EV22555880), has anyone confirmed if this will impact suppliers using the customer service phone number 1-866-218-2155?

Will that number be decommissioned after Aug 18th, as per announcement below:

  • From August 18, 2023, existing SAP Ariba ‘direct dial’ phone numbers will be decommissioned, and phone support will be offered via the Request a Call functionality in Help Center.

Or does this only impact Event Day Management (EDM)?

Eric_Yu
Advisor
Advisor
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remove tag 'SAP S/4HANA Cloud for central procurement'

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Answers (1)

Answers (1)

chimsu236
Explorer
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Hello,

The EDM services and phone lines will not be affected.

Customers are being directed to Request a call functionality if you call that number.

Thaks,

Chirag