Contract stuck at status I1015 - Awaiting Approval.

[Former Member]

Hi Guru's

I have got a problem suddenly.

In our production system Contract are all of a sudden hanging with status I1015          Awaiting Approval. Works fine in QA system!

Stats:

Status         Description

HEADER I1015          Awaiting Approval

HEADER I1021          Created

HEADER I1038          Complete

HEADER I1180          Document Completed

0000000001 I1143          Item is Active

0000000002 I1143          Item is Active

The contract do not have any approval workflow based on the standard process evaluation

Process Schema Evaluation with Evaluation ID   3EV_CT_600_000

Process Schema Definition BUS2000113       3C_CT_600_000

Object Type     BUS2000113

Process Schema  3C_CT_600_000

Sequence Number 999

Process Level Configuration

Level Type      S  Automatic (System User)

Evaluation ID

1. Resp. Resolver Name
2. Resp. Resolver Parameter

Task ID 40007988   Automatic Approval

Decision Type   1 Decision for Entire Document

Any ideas to what could be wrong and how to push those hanging into action again?

Thanks in advance,

Tom

[ivy_li · Accepted solution]

Hi,

You have to check if there is any errors in the workflow log.
To do this, got workitem id for this contract via bbp_pd,, and then come to trx swi1 and input the workitem id. Then choose the entry and click 'display workflow log' button. Then check the details for each step to see if there is any error.
If there is no error for workflow, you may then check the document to see if there is any application error. If no error is identified, and issue only happened to this specific contract, you may consider manually approve it using trx swo1.

BR,
Ivy

[Former Member · Accepted solution]

Hi Ivy,

The problem is there are no WF generated for these contracts because there is no approval of the release of the contract!

It works in our QA and no transports have been send to PROD...

Hope any can help us?

Thanks in advance,

Tom

[ivy_li · Accepted solution]

Hi,

OK, I know this specific kind of workflow where no workitem id will be generated.
As I already told you, if the issue only happened to this specific document, you may approve it manually via swo1:

input object type BUS2000113 and click test;
click instance and input header guid of this document(this can be fetched from bbp_pd);
click 'setreleased' option and input the initiator (any value is OK);
then execute and document will be approved.

BR,
Ivy

[Former Member · Accepted solution]

Hi Ivy,

No this happens to all new contracts since yesterday and not only this one 😞

I do not know what trigger the status i1015 to be set to inactive?

BR,

Tom

[ivy_li · Accepted solution]

Hi Tom,

Please check the solution in these KBA notes:

1466930 Automatic approval is not working - Linkage issue

1697416 Automatic approval for last step is not completing

1625513 Workflow without approval is Awaiting approval status

Meanwhile are you using PC or AC workflow?

BR,
Ivy

[Former Member · Accepted solution]

Hi Ivy,

We are using PC workflow

[ivy_li · Accepted solution]

Hi Tom,

Please check if all the settings in the mentioned KBAs are maintained correctly, and reset them if not proper. Then retest with a new document to see if issue persists.

BR,
Ivy

[Former Member · Accepted solution]

Hi Ivy,

Thanks a lot for you help!

Note 1466930 did the trick.

Event Linkage was broken 😞

Thanks again for all your support.

BR,

Tom