Cannot display Shopping cart. Error "Object or set with GUID 00000000000000000000000000000000 does not exist"

[Former Member]

Hi SRM Guru,

On the portal, I am able to create Shopping cart and follow-on documents (PR) and able to Print review as well. But when I display created Shopping cart, it comes with the error: "Object or set with GUID 00000000000000000000000000000000 does not exist".

I checked the below details but they did not help:

- Number ranges

- Define Backend System for Product Category ans attribute BSA in Org structure (however I don't think it's related).

- BP inconsistency and SAP note 1034607 (however I don't think it's related).

Can anyone give me a clue?

Thanks,

Hung

[wendy_xu · Accepted solution]

Hi Hung,

Recently I met several similar issues that during OBN navigation document GUID is lost. And it could be resolved by an EP note 2021994. The issue may happen to SCs or other documents, i,e. Auctions, RFx. So you may check your system whether its EP-RUNTIME is below the patches mentioned by this note and try to upgrade it.

Hope this could help you.

Regards,
Wendy

[Former Member · Accepted solution]

Hi Wendy,

Thanks a lot. My issue has been solved with your suggestion.

Regards,

Hung

[Former Member]

Hi Hung,

Were you able to check your SC in CRMD_ORDERADM_H table..

This is to verify if the SC is saved in the DB.

Also check if the following SAP Note is relevant:

http://service.sap.com/sap/support/notes/2040099 

Br,

Raghu

[Former Member]

Hi Raghu,

Yes the SC was created and saved in CRMD_ORDERADM_H table.

Thanks,

Hung

[Former Member]

Hi Hung,

I'm not sure if this directly applies to your situation but could you try implementing note 2150320 - Performance issue in shopping cart monitor and issues in displaying SC?

If the problem still persists afterwards let us know so we can help you further.

Regards,

Alan Kelly

[Former Member]

Hi Alan,

I have implemented the suggested note but the error is still there. This error occurs when I try to open SC from either POWL or Application monitors.

Thanks,

Hung