Assigning fallback agents

[Former Member]

Hi Experts,

We have process controlled workflow's running in our SRM 7.0 system. Currently we don't have the logic for assigning fall back agents if there were no agents found for a process level.

My question is if we change the logic by routing it to fall back agents in case no agents found for a process level , will there be any affect for the documents that are currently in approval process or already approved one's. Basically will it be considered as a new workflow version.

Thanks in advance

Regards,

Praveen

[Former Member]

Hi Praveen,

All changes you make in the WFL configuration will only take place for new Workflow documents or if you make a workflow restart somehow, by new evaluation or manually via report.

Otherwise it will not change.

Cheers,

Melina

[Former Member]

Hi Praveen,

Any change in the workflow will only reflect in the documents that you created after that change.

It should not have any impact on the documents that are already sent for approval or already approved.

Regards,

Karthik Babu

[Former Member]

Hi Karthik,

We had a similar situation in the past where a process level was changed and all the shopping carts that were already approved got stuck.

So our problem is in this case will change(Assigning fall back agents) is considered as the change in workflow version.

Regards,

Praveen

[Former Member]

Hi All,

Any info on this?

Regards,

Praveen

[Former Member]

Hello,

I agree with Karthik Babu. If you make a change to the workflow then it will be a new workflow version and only the new workflow instances will be affected.

However, if your change does not change the workflow itself (e.g. you change the method in a task) then this change will take immediate affect to all workflow instances when transported to Production.

regards

Rick Bakker / hanabi technology