Ariba Commerce PO Error in CIG

[velayudham]

Hi All,

We have configured the ERP System with required parameters and message output to send the ERP POs to Network. We see the IDOC is successful to CIG and in CIG we get an error as below: Ariba Network Response is :"Bad Request" and Error Code:"400" and Error Code Response:"Error:Order Routing Info not available. Please contact support with the Error Reference Number: ANERR-20000000000000002880XXXXXX for more details. Suggested Action : Document Failed in Ariba Network. Error Code : CIG-PLT-00644. Please review the Support Note 189049 (https://support.ariba.com/item/view/189049) for solution.

I went through the Support note 189049 but it doesn't talk about our issue. Also, please note that we have the Preferred Ordering method maintained correctly for the test supplier, we see POs created from B&I flows to Network without any issues.

Can someone please help if you have resolved similar issue earlier? I want to check here with the group before reaching out to Ariba with an SR.

Thanks,

Velu

[DavidLY]

Hello,

This problem usually happens because the message Type ORDERS is not correctly configured on Partner Profiles.

To make sure the SAP PO and Ariba PO are always in sync, every minor change will be triggering the changing message. This is the standard behavior. Please see section "This resolution is RELEVANT for Ariba CIG solution!" on KBA 2808798 - IDOC output sent to supplier on PO Change - which explains the behavior.

Regards,

David

[velayudham]

Hi David,

Thanks for your quick reply. To give some back ground, We don't use any middleware like PI and we are not on S/unable-to-open-kba-2808798.jpg4HANA. The data flow for us would be like ERP-->CIG-->Ariba Network. I reviewed the Partner profiles for ORDERS, it is setup at LI(Vendor) level and the ORDERS has the basic type ARBCIG_ORDERS. In the Message control Tab of WE20 for the vendor for ORDERS, we see the below structure. Please confirm if we are missing anything here.

Application Message Type Process Code Change

EF NEU ME10

EF NEU ME10 Checked (Check box enabled)

I tried to access the KBA 2808798 but it looks like the KBA is being updated and i cannot open it. Could you please attach a screenshot of how the partner profiles should be set? or Would you be able to share the KBA with me? Attached the screenshot of not able to open the KBA.

Appreciate your help on this.

Thanks,
Velu

[DavidLY]

Hello Velu,

The KBA is at status: In process now, I copied the resolution here, hope it will help:

"Resolution

This resolution is NOT RELEVANT for Ariba CIG solution!

1. Go to transaction WE20 and select your Partner Type and then Partner No.
2. On the Right hand of the screen, double click the Purchase order change Message Type.
3. Click on the Message Control tab and ensure that the Process Code is set to ME11. This will ensure that for change Idoc the FM IDOC_OUTPUT_ORDCHG will be used.
4. Please also ensure the Change Message checkbox is ticked.

See Also

This resolution is RELEVANT for Ariba CIG solution!

1. When integrating Purchase Orders with ARIBA Network, all the change POs should be sent as "new", that is why the process code set in the partner profile even for change messages should be ME10.
2. To make sure the SAP PO and Ariba PO are always in sync, every minor change will be triggering the changing message, without taking into account the "Fields Relevant to Printouts of Changes" customizing.

Please note that from release 2102 there will be a feature where it will be possible to control the triggering of output based on print relevant fields configuration. "

Regards,

David