Ariba CIM Purchase Order not assigned as reference object

[MM_Karolina]

Dear Experts,

In my Ariba CIM setup I have 3-way matching active. After uploading the Invoice manually, my invoice has no reference object (PO) assigned, although it is provided on the pdf' invoice uploaded.

I checked the following: in the app Manage Document Information Extraction Templates -> Documents-> Extraction Results of my invoice-> there is 80-100% match (green) for PO number assignment at item level (83% confidence).

Additionally, I also checked all the parameters mentioned in the below note for calculating the LikenessScore and for all of them there is a 100% match (or at least more than 80% match visible in Manage Document Information).  3540020 - Purchase order line item is not matched to invoice line item when invoice document is uplo...

What is also interesting, after uploading the same invoice, with the only one change of the transaction type: Instead of 'Invoice', there is 'Credit memo' on the pdf invoice, the PO number is assigned correctly on the credit memo in CIM.

Could you please advise what is the reason for this strange system behaviour?

Kind regards,

Karolina

[alexandre_gueriot]

Hi Karolina,

The scores in the app Manage Document Information Extraction Template are related to the data extraction, while the score mentioned in the SAP note you reference applies to the matching between invoice line items and PO line items.  The 83% confidence in the PO number extraction means that CIM received the PO number. Once received, CIM checks if it can find a PO with the same reference number. If so, the reference is validated and the PO will appear in the Reference Objects section.

Do you know if the PO was replicated in CIM when you uploaded the invoice the first time? If it was not, it would explain the behavior you're describing. The PO number was extracted properly the first time but since the PO was not replicated yet in CIM, the reference validation failed, the PO did not appear as reference in the invoice and the matching was not performed because no valid PO reference. Before your second try, the PO was replicated to CIM and this time it worked as design.

Regards,
-Alexandre

[MM_Karolina]

Hello Alexandre, thank you very much for your quick response. Yes, I understand the logic you described. And yes, I confirm, the PO was replicated in CIM at the time, the invoice was uploaded. To be sure, I deleted today the invoice from my yesterday’s example, checked again if PO is available in CIM and uploaded again, the result is the same. What is interesting, is that about week ago it worked fine. The only thing I changed in the CIM configuration in the meantime was the tax determination, so in my opinion it shouldn’t have any impact on PO validation.

[alexandre_gueriot]

Hi Karolina,

It definitely looks like an issue in the product. Feel free to open a support ticket indicating your tenant ID & subdomain as well as the invoice references like the link in your navigator when you open/edit the invoice. Our support & product team will have a look to the processing logs for this particular invoice to see what might have not worked. Thanks!

Regards,
-Alexandre

[PatrickLin]

Hello, are there plans to expand the matching of purchase order items and invoice items to include data fields such as the Global Trade Item Number (GTIN) and/or the supplier material number? These two values appear on our suppliers' invoices and are much more suitable as matching objects than quantities, prices, and short descriptions, which in some cases may even be identical across multiple invoice items.