Approver in Service Entry Sheet not working

[former_member755738]

capture.jpgHello,

So we are testing the Service Entry Sheet on DSN, and we tried to input an email address in the approver section. (see screenshot)

but unfortunately, there is no email/notification that was sent to the desired email. Should we miss some configurations?

[Prem_Tracz]

Hi Karl,

Can you provide a reference in documentation that outlines SES approver's email receiving notification? (cause I always thought that this field is for information purposes only).

Regards,

Prem

[former_member755738]

Hi Prem

I read this on the service sheet transaction rules:

capture2.jpg

it says here that:

If the supplier specifies the email address in the approver details section within the Additional Details section on the service entry sheet page, Ariba Network sends email notifications to the approver whenever modifications are made to the service entry sheet or if the status of the service entry sheet changes.

but as per testing no email is sent to the email.

[former_member755738]

capture.jpg

[romitkanugo]

Hi Karl,

Did you find the solution or answer to your question.

Or are you able to find any workaround to capture the requirement.

Best Regards