Approver has to approve twice from the inbox

[Former Member]

Hi,

We are in SRM 5.0 SP14, extended classic deployment. We are currently

facing an issue with the approvals. Approver has to approve the item

twice from his inbox. First time if you approve, the item doesn't move

from the inbox. Second time if the same item is approved, it gets moved

from the inbox. We applied a note (1284516- Work items executed twice

via inbox), even after that the system behaviour is same.

Although it is not the same behaviour always, sometimes the item gets

executed in the first try.

Regards

Kapil

[Former Member · Accepted solution]

Hi Kapil,

Please check if index value of approver is maintained correctly. Sometimes if you remove an approval step from your workflow coding, there is an index value which also needs to be updated. If you have not maintained it correctly, it will require tow approve same item twice.

Thanks,

Anshuk Saxena