Approval email notification not routing to an approver

[Former Member]

Hi Experts,

For a certain PO value range there are existing approvers. We have added an additional approver to the PO approval matrix. Now, while changes are done for a PO the approval email is not going to the added approver. Instead it will send a mail notification twice to one of the existing approvers.

The added approver appears in SRM approval preview, aslo we find the approver in the workflow agents. In addition the approver gets the PO in the SRM inbox for approval, but only the email notification is not sent to this approver.

Any pointers to solve this issue.

Thanks in advance,

Francis

[ricardo_cavedini]

Hello,

Workflow approbation e-mails are taken from BP transaction. If there is no information there, e-mails are taken from SU01.

Some extra customising has to be maintained in order to have notifications sent out as an email:

- Set the attribute FORWARD_WI for the requester;

- In SO16, tab "Mail Sy.Grp", select "Send to home address of users".

Kind regards,

Ricardo

[Former Member]

Hi All,

Further to the below mentioned details, we tried debugging the program and found that the approval email is routing to the appropriate approver. Only when the program is executed in the background the email routes to the other approver twice.

Any pointers to solve this issue would be highly appreciated.

Thanks in advance,

Francis