Acceptance by Requestor - Process control workflow

[Former Member]

Hi All,

I have followed the below thread and configured the "Acceptance by contact person" BRF for status REJECTED. Now when my shopping cart is rejected , i still see the shopping cart as awaiting approval.This is sometihng strange as i expected soomething like "In Your Inbox". In the approval preview i can see it is awaiting acceptance from me. however i am confused as there is no acceptance button in the detail of the SC.

do i need to go to edit mode? if i go to edit mode the SC workflow will start from the beginning as it behaves similarly when we modify shopping cart awaiting approval .however acceptance would have deleted the shopping cart item that were rejected and workflow would have continued from that step onward.

please do let me know what i am experiencing is standard or thereis something wrong ??

Cheers

iftekhar Alam

Edited by: Iftekhar Alam on Jul 5, 2010 1:51 PM

Also i have noticed that for completion step the rejection of SC i do not get the edit option . its only availbale for the approval type rejection step.

[Former Member · Accepted solution]

Hi All,

Okay i get the accept button when open the work item from UWL. The status of the shopping cart still remains "Awaiting Approval" in the POWL list .

so the process is any SC once rejected will come for acceptance to requestor and once he open the task for the UWL , he would get the accept button .

difficult ot convince users who already have used SRM 5.0 where rejected shopping cart they could have accepted from the check status too .

cheers

Iftekhar Alam

[SE12 · Accepted solution]

Hi,

Please have a look at the following 3 SAP notes :

1430274 Incorrect status display in POWL for par...

1412458 Status "In your inbox" (2)...

1399239 New button "Show my Tasks" for document in a...

This should help to get the system working correctly and also explain why it is working in this way.

I hope that this helps.

Kind regards,

Siobhan

[Former Member · Accepted solution]

Hi Siobhan,

I am delighted to get OSS Notes from you. I have got reply in sdn faster than the oss message i raised for the same

However small calrification required.

1430274 Incorrect status display in POWL for par...

This note talks about application controlled workflow , we are using process controlled workflow. do you suggest implementing this??

1412458 Status "In your inbox" (2)...

i am going to implement this and test ,and would update after that.

1399239 New button "Show my Tasks" for document in a...

i am going to hold the implementation of this note , coz there is chance we might go for support pack upgrade and that would resolve and bring in additional functionaliy.

Cheers

Iftekhar Alam

[SE12 · Accepted solution]

Hi Iftekhar,

I don't think that it will help to apply note 1430274, as you are using PC workflow.

But the other two notes will be relevant for you.

Please let me know how you get on.

Kind regards,

Siobhan

[Former Member · Accepted solution]

Hi Siobhan,

Thanks for the OSS Notes. The issue has been resolved now and undersatanding of rejection process is clear now.

Cheers

Iftekhar Alam