- SAP Managed Tags:
On May 16 2024, SAP Concur hosted Fusion Exchange EMEA in London and I was honored to have the opportunity to attend this year. It was nothing short of an extraordinary experience! We have around 600 onsite attendance and the event was packed with insightful presentations, innovative demonstrations, and invaluable networking opportunities that left me feeling inspired and excited about the future of our industry.
Keynote Highlights: The Power of AI in Spend Management
One of the standout moments of the event was Fred Fredericks' keynote demo, which truly showcased the transformative potential of AI in the realm of spend management. Fred demonstrated how artificial intelligence can be harnessed to analyze massive volumes of receipts, significantly enhancing the efficiency and accuracy of our Spend Control Tower. This advanced capability not only streamlines the process but also provides deeper insights into business data, ultimately driving better decision-making and cost savings for our customers.
AI's role in travel policy compliance was another highlight. By leveraging AI, we can ensure that travel policies are adhered to more rigorously, reducing instances of non-compliance and associated costs. Gen AI is already embedded in Concur request to provide intelligent cost estimates for trip planning.
Furthermore, AI's ability to understand personal travel preferences offers a seamless and personalized experience for our users, making business travel more enjoyable and efficient.
Session Highlights: The New Travel Experience
As travel continues to evolve, we are dedicated to creating new and improved experiences for our users. We have enhanced the user experience (UX) to make our mobile app more intuitive and now offer sustainability travel options for our customers. Our travel search capabilities are now more streamlined, allowing companies the freedom to choose from a diverse range of suppliers, sources, and content to meet global travel requirements. Additionally, with Microsoft integration, users can easily share their Concur Travel itineraries with colleagues or join the same trip, enhancing collaboration and convenience.
Engaging with Customers: A Source of Inspiration
Beyond the impressive technology and solutions showcased, what truly made Concur EMEA Fusion 2024 special was the opportunity to engage with our customers. I had the pleasure of participating in numerous insightful conversations, each offering a unique perspective and highlighting various challenges and opportunities within our field. We discussed topics such as invoice field matching, SAP ICS for Concur Invoice, and SuccessFactors Integration to Concur. Our customers expressed a keen interest in upgrading their integration strategies, making these discussions particularly valuable and forward-looking. These interactions are incredibly valuable, as they inspire us to continue innovating and improving our offerings to better meet the needs of our users.
We are also grateful for the feedback indicating that 97% of our attendees rated the educational sessions as good. Also a huge kudos to my amazing booth staffing colleagues who made this event such a success.
Looking Ahead: Continued Innovation and Growth
As I reflect on my experience at Concur EMEA Fusion 2024, I am filled with optimism and excitement for the future. The advancements in AI, our new partnership with Mastercard, and the integration with our rail partners reaffirm our direction and motivate us to continue pushing the boundaries. In conclusion, Concur EMEA Fusion 2024 was more than just an event; it was a testament to the power of innovation, collaboration, and customer-centricity. Thank you to everyone who made this experience unforgettable, and here's to continued growth and innovation in the years to come!
The sessions presentations could be downloaded here
