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What is SAP Cloud Application Services?
SAP Cloud Application Services (CAS) are technical service subscriptions for SAP private cloud contracts. Designed to supplement existing SAP cloud services, it simplifies the operation of the SAP solution landscape.
Role of SAP Cloud Application Services in Operating SAP Software in the Private Cloud
The technical services aim to enhance the operation and maintenance of SAP software in customers private cloud. With these services, customers get to enjoy the benefit of a smoothly run, constantly updated system, not unlike having a dedicated team ensuring all the gym equipment working flawlessly and effectively. So SAP customers can focus fully on their fitness.
What are the detailed SAP Cloud Application Services Packages?
Depending on the operational needs, SAP offers two types of SAP Cloud Application Services - predefined fixed packages and customer specific tailored packages. Be it everyday administrative tasks or highly specialized support, the respective services cater for all and can be tailored depending specific needs.
The following graphic illustrates CAS packages.
Who Manages SAP Cloud Application Services?
The Client Delivery Manager (CDM)
As customer, you can count on your direct contact, the CDM, for successful service implementation. From observing Service Level Agreement (SLA) standards to timely service progress reports and proactive suggestions, the CDM collaborates closely with your team and SAP CAS resources. CDMs also administrate or request additional services or support the Renewal-Process.
Service Desk
This is the hub for the processing of all SAP CAS tickets that promises service delivery within agreed service hours. The Service Desk seamlessly integrates with SAP's service and support offerings, especially in SAP Enterprise Support, Cloud Edition.
Service Delivery
This is the customer-assigned delivery team which takes charge of managing issues, change requests, service requests, consulting, continuous improvement and monitoring activities with expert understanding of customers SAP landscapes.
See here an illustration for the customer interfaces and working model:
Examples of SAP Cloud Application Services, Fixed Scope Packages
Release Version Upgrade
Planning an upgrade? Expect comprehensive end-to-end project planning, resource relief, and seamless upgrade management.
Functional Application Management
Benefit from continuous and bespoke SAP solution and business process support based on Service Level Agreements for
- Incident Management,
- Problem Management,
- Change Management und
- Service Request Management.
Advanced Security and Compliance
This pre-designed Cloud Application Services package aids in managing user master records and roles in accordance with SAP Best Practices – all geared towards improved user and system security.
See here an overview of SAP Cloud Application Services, Fixed Scope Packages.
SAP Cloud Application Services - Custom Tailored Offerings
The diverse portfolio including different services like functional application management, deployment, or data lifecycle management. Much more can be customized to meet your unique needs. See the following graphic for an overview:
What are the Benefits of SAP Cloud Application Services?
SAP Cloud Application Services helps SAP customers in taking care of their infrastructures and solutions. To summarize, they
- are easy to plan, as they deliver clearly defined services at fixed annual prices.
- make SAP your partner for infrastructure and solution management based on defined requirements ensuring End-to-End governance.
- offer a flexible scope of services, delegating technical and functional services to SAP and changes can easily be done via adaptions.
- are available globally and can be adapted to regional, language and industry-specific requirements.
Additional information on SAP Cloud Application Services
find more on the sap.com page: SAP Cloud Application Services
(The article originally was created by my colleague Patricia Gantert in german language).
