Digital Assistant availability and cross application needs

[ErikEbertDK]

With Joule becoming available in more data centres we can expect more customers to start adopting. But what do you think about these questions:

1. Language support is limited to English only; is this an issue?
2. There is no fallback option; in case Joule cannot help it will not direct you to a human being or support portal. Is this an issue?
3. When a company has multiple SAP cloud products they will have multiple Joule's. Each joule lives it's own life. Cross application knowledge can be supported by 3rd party digital assistants, but in SAP each Joule knows about the current system only and cannot provide guidance outside the current box. Is this an issue?

Looking forward to getting some experts to share thoughts!

Best regards, 

[svenringling1]

1) As it's meant to improve UX, forcing people to write in a language they are not confident in defeats the purpose. Also, AI is not great at dealing with language errors - especially "false friends". But other languages are coming very soon, as far as I understand
2) That would be an important feature. I'd expect it to by on short term roadmap - maybe SAP colleagues can comment?
3) Maybe not a huge issue for early days, but again, I'd expect this to change, as users expect a one-stop-shop. 

At the current stage, which I would describe as experimentation anyway (I guess nobody in their right mind is relying on a convAI bot as the only or main communication channel of an importing topic, today), imo customers can live with it, but I really expect these gaps to be closed no later than 2025.

[Amaury_Van-Espen]

Hi @ErikEbertDK , @svenringling1 

LLM increasingly includes support in “foreign” languages, not just English. However, I agree about Joule and fully support the concern, currently working with non-English speakers (or writers).
I would like to share a relevant playlist  about SAP AI in various language

Hope the Joule's product owner will join this topic. Is there a related post on Influence portal ?

Regards.

Amaury

[ErikEbertDK]

With 1H 2025 release, Joule is now available in 10 more languages, incl. German, French, Spanish ... 

Supposedly ... if a company has Joule in SuccessFactors and another in S/4 and a third in Concur, they will know each other and be able to hand over a process to each other. This might (might not) require something custom built on the BTP side, but it should be achieveable. Still waiting for Joule Builder ...