what is ticket

[Former Member]

what is ticket, what r the tools

[Former Member]

Hi,

Simple ticket means a reference number generated to the issues in any project.This help to see the status/progress of particular issue by responsible persons in particular project.

These tickets are generated by using any one of the tools like vantive,remedy,hp service center etc.

I hope u got clearcut idea.

Thanks,

Murthy.

[Former Member]

HI PLS HO THROUGH THE LINKS

http://www.sap-basis-abap.com/sapgeneral/what-is-sap-production-support-ticket-resolving.htm

http://www.sap-img.com/general/sap-tickets-what-is-that.htm

http://www.geekinterview.com/question_details/25897

http://www.geekinterview.com/question_details/27836

http://blogs.ittoolbox.com/sap/support/archives/introduction-to-sap-support-10712

HOPE IT WILL HELP U

[Former Member]

Remedy is one of the famous tools used for creating Production Tickets.

Once the project goes LIVE, most of the business will comeup with lots of issues, errors which are sent out as TICKETS to the developers/functional consultants involved in the project.

A ticket would have the following basic things:-

Ticket #:-

TIcket Desc:-

Attachments:-

Priority:-

Work Log:-- Who is working on the ticket now

Assigned group:-

Date:-

Status:-

Thanks

Sudhan Shan

[Former Member]

Tickets means, whenever user get an error he/she will create a ticket/Vantive in some tools like vantive tool, heat, etc and assign it to the concerned user group.

Concerned user group will take the ticket and solve the problem and close the ticket.

Generally tickets will have the status

Open

Close

Working

Waiting..

Priorities could be P1,P2,P3,P4

P1 should be solved with in Half An hour or 1 Hour

P2-- 4 to 5 hours

p3---4 days

p4-- 10 days..

Above time limits are not fixed,it depends on SLA's(Service Level Agreemens)