support tickets. L1,L2,L3,L4.

[former_member981292]

Hello, I have some confusion in the level of support tickets. L1,L2,L3,L4. What queries are raised in these levels of support. I know that they are priority based but what are the most familier queries in this L1,L2,L3. Thanks in advance.

[Lakshmipathi]

Tag like MM are used if community members face any specific issue related to that module. You have used MM as primary tag but your query is to develop your knowledge and hence, changed the tag appropriately

[BijayKumarBarik]

Based on complexity, L1 is lower complex one and L4 is the very very more complex

[most difficult] one....... but you can find all kind of support tickets here in SCN!

[former_member981292]

Hello, Firstly thankyou for the response. And i highly appreciate your patience. I request you to please expand your answer as i am a bit more interested in knowing this confused part. Thank you for the response.

[former_member981292]

What queries comes under L1,L2 this is what i am iinterested in knowing.

[Abinathsiva]

Hi,

L1 and L2, are basic level supports like User ID maintenance, small configuration changes, Batch jobs etc., and L3 L4 is advance level of support like OSS Note implementation, enhancement of transactions etc.,

[former_member981292]

What queries comes under L1,L2 this is what i am iinterested in knowing.