on 2020 Aug 02 7:34 AM
Hello, I have some confusion in the level of support tickets. L1,L2,L3,L4. What queries are raised in these levels of support. I know that they are priority based but what are the most familier queries in this L1,L2,L3. Thanks in advance.
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Based on complexity, L1 is lower complex one and L4 is the very very more complex
[most difficult] one....... but you can find all kind of support tickets here in SCN!
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Hi,
L1 and L2, are basic level supports like User ID maintenance, small configuration changes, Batch jobs etc., and L3 L4 is advance level of support like OSS Note implementation, enhancement of transactions etc.,
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