cancel
Showing results for 
Search instead for 
Did you mean: 

support tickets. L1,L2,L3,L4.

0 Kudos
1,793

Hello, I have some confusion in the level of support tickets. L1,L2,L3,L4. What queries are raised in these levels of support. I know that they are priority based but what are the most familier queries in this L1,L2,L3. Thanks in advance.

Accepted Solutions (0)

Answers (2)

Answers (2)

BijayKumarBarik
Active Contributor
0 Kudos

Based on complexity, L1 is lower complex one and L4 is the very very more complex

[most difficult] one....... but you can find all kind of support tickets here in SCN!

0 Kudos

Hello, Firstly thankyou for the response. And i highly appreciate your patience. I request you to please expand your answer as i am a bit more interested in knowing this confused part. Thank you for the response.

0 Kudos

What queries comes under L1,L2 this is what i am iinterested in knowing.

Abinathsiva
Active Contributor
0 Kudos

Hi,

L1 and L2, are basic level supports like User ID maintenance, small configuration changes, Batch jobs etc., and L3 L4 is advance level of support like OSS Note implementation, enhancement of transactions etc.,

0 Kudos

What queries comes under L1,L2 this is what i am iinterested in knowing.