I deliver online tutorials (.sim SAP Tutor files) to our organisation's users via our intranet site. The SAP Tutor files are launched by users following links on the website. My issue is that some tutorials are able to be printed by users and some are not. The print settings have been checked and all appears to be okay however sometimes the print doesn't happen. If the user copies the .sim file onto their computer (right click, save target as) and play the tutorial from there, they can print the tutorial. It is an unusual problem in that it is inconsistent - some tutorials print properly and others don't.
Can you please advise if there is anything I can check - I am at a loss to understand why this is happening. Any suggestions are appreciated.
I've moved this to a place where it might get better attention, as SAP education at one time used SAP Tutor rather heavily.
I haven't used the application in a long time (and I believe it is no longer supported) but I believe too that some of the tutors (those printable) were simply created differently...meaning with an attibute that made them downloadable and not just "playable". You could also check the versioning.
I'll also forward this thread to some colleagues that have worked with SAP tutor in the past and they may be able to shed more light.
Please try in future to keep your questions in the proper thread.
<b>Answer:</b> Just checked the SAP Tutor documentation and when the tutors are recorded, they would have needed to be marked as "printable". That is the answer then. It depends on how they were created as to whether the author allows them to be printed.
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This print issue is unresolved. I develop the SAP Tutor tutorials using SAP Tutor recorder and editor. All print settings are set correctly however some tutorials are unable to be printed by users when they play the tutorials using SAP Tutor player (online from the organisations intranet). Can anyone suggest a cause for this - I would like users to be able to print all tutorials. At the moment, some tutorials will print and others will not.