Questionmark cannot launch sample exam / I s this the only way?

[Meinrad]

Hi,

this is more some kind of feedback than a question. This morning I installed Questionmark Secure Browser and tried to launch the sample session.
I got an error message telling me that Questionmark cannot run inside virtual machines. Well, that's clear. But It wasn't running inside a virtual machine. And there was no useful information what I can do. No detail like service or application name. 
Support told me that they do not share that information of what is tested because it is proprietary of Questionmark. This is understandable. To some extend... But I am sitting here not knowing how to get further.
Is there any option to go "somewhere" and take the exam on a certified PC?
Kind regards
Meinrad

[Margit_Wagner]

Hi @Meinrad
Can you please share the title and the code of the exam want to take  in a classroom (=  option to go "somewhere" and take the exam on a certified PC)
Kind regards
Margit

[Meinrad]

Hi @Margit_Wagner,

I did not book the exam or tried to book it. I am old schoool, you know... When I pay for something I'd like to check that it works.
So what I did was to read the description

on https://learning.sap.com/certification/sap-certified-technology-associate-sap-hana-cloud-provisionin... . As there is no alternative way mentioned I thought Questionmark is mandatory. So I downloaded it and gave it a try.  Tried to book and join  a sample exam at https://ondemand.questionmark.eu/Lobby/34/QSB/Setup.  That failed . Now I'm talking to our IT guys. They will set up some fresh spare PC and when I go to the office the next time I can try again.
If there is an option to take the exam for those who can't use Questionmark, BTW: That would be great. I also would like to have the option taking some notes during the exam. Mostly those questions I answered but want to re-visit and double check if there is some time left.

[Margit_Wagner]

Hi @Meinrad
our exams are available online 24/7 and each exam is proctored remotely.
You can take exams anywhere in the world as long as you have an Internet connection and a laptop or desktop computer with a webcam.
Because the exams are secure and proctored there are some technical requirements. 
There are two primary things that need to be setup prior to taking your exam:

1. Questionmark Secure
2. Real-time Communication Components

Please have a look at  Frequently asked questions - where you can find more details under What are the technical requirements for taking an exam?
So it looks like there is currently no option to go somewhere and take the exam on a certified PC unless the exam is also offered as a classroom. In this case it is depending on the location of the classroom training. Usually it is part of the standard equipment that PCs and monitors are available. If this is not provided you should  be informed via email.

In case your question is answered from your perspective, I also would like to ask you to use function “Answer" to complete this question.

Kind regards,
Margit

[Margit_Wagner]

Hi @Natalia1973 
Thank you for your engagement and posting this very important question. 
It looks like this is a new question.
I would like to encourage to used our SAP Learning Q&A section  and post new questions there.
This makes it easier  to follow-up:
That way other learners can benefit from the answer:
If you ask the question there other learners  can search for it in the future if they run into the same issue and there we have more features available for responses.
Would you mind to repost it and also provide more details regarding the issue you are facing.

Kind regards
Margit

[Margit_Wagner · Accepted solution]

Hi @Meinrad
our exams are available online 24/7 and each exam is proctored remotely.
You can take exams anywhere in the world as long as you have an Internet connection and a laptop or desktop computer with a webcam.
Because the exams are secure and proctored there are some technical requirements. 
There are two primary things that need to be setup prior to taking your exam:

1. Questionmark Secure
2. Real-time Communication Components

Please have a look at  Frequently asked questions - where you can find mor details under What are the technical requirements for taking an exam?
So it looks like there is currently no option to go somewhere and take the exam on a certified PC unless the exam is also offered as a classroom. In this case it is depending on the location of the classroom training. Usually it is part of the standard equipment that PCs and monitors are available. If this is not provided you should  be informed via email.

In case your question is answered from your perspective, I also would like to ask you to use function “Answer" to complete this question.

Kind regards,
Margit

[julie_jamieson2 · Accepted solution]

Unfortunately the FAQ link no longer exists. I have the same issue

[Margit_Wagner · Accepted solution]

Hi @julie_jamieson2 
Which FAQ link is not working for you?
Kind regards
Margit

[julie_jamieson2 · Accepted solution]

This one: https://learning.sap.com/frequently-asked-questions#sap-certification

[Margit_Wagner · Accepted solution]

Hi @julie_jamieson2 
I checked and I can access the link https://learning.sap.com/frequently-asked-questions#sap-certification
Please clear your browser cache and retry.

Kind regards
Margit

[Natalia1973 · Accepted solution]

I have also the issue, the system says, my Teams is open but it is closed. What can I do?

[F_M · Accepted solution]

Regarding the issue "I have also the issue, the system says, my Teams is open but it is closed. What can I do?" raised by @natalia 1973 I encountered the same issue recently. Here's the set of steps I followed to resolve it: ✅ Fix: Questionmark Secure Browser Blocked by Microsoft Teams If you're seeing the error message: "Please close the following applications and relaunch Questionmark Secure: Microsoft Teams", do the following: Close Microsoft Teams from the system tray: Right-click the Teams icon near the clock (bottom-right corner of your screen). Click Quit. If it's still running in the background: Press Ctrl + Shift + Esc to open Task Manager. Find Microsoft Teams under the Processes tab. Select it and click End Task. After fully closing Teams, I was able to launch Questionmark Secure without any issues. Thanks to AI for helping me figure this out quickly! 🙌

[Natalia1973 · Accepted solution]

Dear F_M, your advise was very good, it worked! I just closed a lot in the background and the program starts now