Past 1 week fr 17-Mar-2025 i am waiting for my SAP Learning Hub Order confirmation email. Why DELAY?

[so021178776_MeganathanVedaram]

Past 1 week from 17-Mar-2025 i am waiting for my SAP Learning Hub Order confirmation email. Why DELAY?

I have raised concern through the SAP STORE TICKET and no response till now. can anyone direct me on this to get my order confirmation email so that i can make my purchase complete.

Thank you.

[Margit_Wagner]

Hi @so021178776_MeganathanVedaram @Vincent-Daniel 
Can you please share the ticket number so we can look into this.
Kind regards
Margit

[Vincent-Daniel]

Hello @Margit_Wagner 

I placed another order on Tuesday March 25th 2025 just in case for another SAP Learning Hub Subscription because I don't know what happened to my order from last Monday March 17th 2025. It was pending on Credit Card but disappeared on Monday March 24th 2025 from my Credit Card Statements.

Ticket number is: 5000130680 and SAP Store ID for the first order is: 0002214205 and second order has SAP Store ID: 0002261050

With 4 days to go for the due date on Certifications assessments and having placed my first order 10 days ago and no answer from SAP for the last week, it does not look like my case will be resolved before my Certifications will expire. Certified since 2018 and it is the worst experience I had.

Thank you for looking into this.

[so021178776_MeganathanVedaram]

SAP Store ID: 0002216077

[Margit_Wagner]

Hi @so021178776_MeganathanVedaram 
Thank you for sharing this information in the group.
I am glad to hear that the issue is solved and that you can proceed with your learnings.

Kind regards
Margit

[Margit_Wagner · Accepted solution]

Hi @so021178776_MeganathanVedaram 
As per information of the assigned agent your ticket is in process and updated with the current status.
Kind regards
Margit

[so021178776_MeganathanVedaram · Accepted solution]

Thank you @Margit_Wagner .

SAP Store Support team responded yesterday (25-Mar-2025) and they have forwarded my request to process my ticket under "Individual" account, as per my request. I am waiting for an update from SAP Store Support team.

Meganathan Vellore Vedaram.

[so021178776_MeganathanVedaram · Accepted solution]

Hi All, Received last email response from SAP STORE ADMIN Support Team member on 26-Mar-2025 informing my ticket (SAP Store ID: 0002216077) is under process and i will be informed once done. My request is that the deadline for certification assessment date is 31-Mar-2025 and it is only 3 days more to go. Hope the SAP STORE ADMIN team will expedite processing of my ticket before the deadline date of 31-Mar-2025. Thank you, Meganathan.

[MohamedElnaa · Accepted solution]

Hi @Margit_Wagner

[so021178776_MeganathanVedaram · Accepted solution]

Hi Margit,

My order was attended by SAP STORE ADMIN and they have completed the order. I am currently using the SAP Learning Hub.

Thank you,

Meganathan.

[Vincent-Daniel]

Hello,

I am having the same issue and I have contacted Support twice to understand the delay in the confirmation email and no response even though it says that you’ll get an answer within 24 hours.

Certifications expire in 7 days and still no word from SAP about Learning Hub Subscription order confirmation.