Online Training Payment Failure

[former_member613606]

I am trying to do one certification course and i am trying to pay but i get an error while submitting the order. I am able to enter the bank OTP and it is accepting the OTP but at the time of submitting i get below error

The card authorization has failed. Please review your chosen payment. [4]

Please help to resolve the issue.

[former_member734350]

^{Hi Sagar}

Did you receive any help for the above issue. Im facing the same issue, any suggestion if your issue got solved

[former_member725942]

Same here.

Tried two different cards but to no avail.

[jitesh_arora]

Yes, You can try some other internet explorers like Firefox or Microsoft Edge. I hope, with that, you would be able to complete your submission.

Regards,

[former_member1716]

sj5,

Recommend you to drop a mail to SAP Education India <education.india@sap.com>, asking for steps and procedure to follow.

We can directly add the bank details of the SAP and pay via NEFT and send back the transaction reference.

The team will guide you further in detail on the next steps.

Regards!

[piyushkumar]

Dear Sagar,

Usually this issue comes when you are trying to make payment through debit card. As payment should be done only through credit card.

Please let us know which card you are using to make payment

Should you need your issue to be directly handled by SAP operation team based out of India, feel free to drop your issue at education.india@sap.com

Regards,

Piyush

[former_member613606]

Hi, I have tried with my credit card as well, it is not working. same error.

[former_member738801]

HI, i am using credit card and facing the same problem. As suggested i sent an email to education.india@sap.com.

Waiting for reply.

[piyushkumar]

Dear Osamah,

I have informed the relevant team to look into email and help with your issue.

Regards,

Piyush

[abapdeveloper20]

Hello piyush.k,

Today, I also faced the same issue with unsuccessful booking but amount debited from account via debit card.

Incase of refund, how much time generally takes and Is it allowed to re-book before refund?

I am worried incase of rebooking there might be chances of double booking and or missing TechEd certification offer window period

Please share some information.

Thanks

[piyushkumar]

Dear Lakshmi Raj Angamuthu,

This is really sad to know that you faced this challenge and usually it happens when debit card has been used.

Request you to drop email education.india@sap.com so that team can revert with refund status and details

Regards,

Piyush

[abapdeveloper20]

Thank you very much. After refund, I successfully rebooked with NEFT bank transfer.