Number of attempts - Invalid

[khan_voyalpadusman]

Hello Wagner,

Number of attempts displayed as Invalid while I have valid subscription for one year till April 26 2026.

I have raised support ticket and no response.

Voyalpad Usman Khan

[Margit_Wagner]

Hi @khan_voyalpadusman 
Please share the ticket number, so I can follow-up.

Kind regards
Margit

[khan_voyalpadusman]

Hi Margit , 

Case ID : 5000155096 

Regards,

Voyalpad Usman Khan

[khan_voyalpadusman]

Hi Margit , Can you help get the issue resolved , I have created case with number 5000155096 But no response or solution for the issue.

[Margit_Wagner]

Hi @khan_voyalpadusman 
Let me check.

Kind regards
Margit