No certification even after a week of exam and support ticket

[Sam19]

Hi

Attempted exam on 19th May 2025, still no response about the certificate.

Support ID details:

5000163552

In Process

Certificate

2025-05-21 15:54:12

Is there any alternative to escalate the query? Having tried the Chat and Call center with no results.

Thanks in advance,

Sam

[Sam19]

Over 2 weeks now. Still no certificate!

[Sandra_Rossi]

Click "Contact Us" in https://support.learning.sap.com/#/

[Sam19]

@Sandra_Rossi if you notice I already have a Support ticket. 😞😞

[Sandra_Rossi]

Try any email like e-learning@sap.com

[Sam19]

3 weeks now. No certification yet. Having tried multiple options (including email to e-learning) any other recommendations to escalate this further. Thanks in advance.