Inquiry : Learning Hub order process pending over a week

[HariGK]

 Hello,

I placed my Learning Hub license order through the SAP store on March 20, but I have yet to receive any fulfillment or license details ( Store ID 0002243001 ) . My credit card was charged on the same day, and the order indicates that the license will be valid from March 20, 2025, to March 19, 2026. However, I still haven't received any tenant or login information.

I've opened two support cases this past week (Case 1000512571 and Case 1000511701), but unfortunately, I haven't heard back yet. Is there a delay in processing orders for individual accounts?

Thank you for your assistance.

[Vincent-Daniel]

Hello,

Same thing is happening to me. Placed an order for SAP Learning Hub Subscription on March 17th 2025 and was pending on Credit Card until it disappeared from my Credit Card Statements on Monday March 24th 2025 and the order never got through.

Placed a second order this Tuesday March 25th 2025, pending on Credit Card and still nothing.

Also placed a support ticket and no answers since last week.

It really feels like I am going to lose my Certifications with the due date being March 31st 2025 for the Stay Current assessments.

Certified since 2018 and this year is the worse.

Hopefully someone can help us both on this issue.

Thanks 

[Margit_Wagner]

Hi @Vincent-Daniel 
Please share the ticket number, so we can follow-up.

Kind regards
Margit 

[Vincent-Daniel]

Hello @Margit_Wagner,

Posted my ticket number which you requested here, https://community.sap.com/t5/sap-learning-q-a/past-1-week-fr-17-mar-2025-i-am-waiting-for-my-sap-lea...

I will copy the text in that post here:

Hello @Margit_Wagner 

I placed another order on Tuesday March 25th 2025 just in case for another SAP Learning Hub Subscription because I don't know what happened to my order from last Monday March 17th 2025. It was pending on Credit Card but disappeared on Monday March 24th 2025 from my Credit Card Statements.

Ticket number is: 5000130680 and SAP Store ID for the first order is: 0002214205 and second order has SAP Store ID: 0002261050

With 4 days to go for the due date on Certifications assessments and having placed my first order 10 days ago and no answer from SAP for the last week, it does not look like my case will be resolved before my Certifications will expire. Certified since 2018 and it is the worst experience I had.

Thank you for looking into this.

[Margit_Wagner]

Hi @vincent
Please check the status of your ticket. The assigned agent will update it.
Kind regards
Margit

[Margit_Wagner · Accepted solution]

Hi @HariGK 
Please check your ticket for the latest status.
Kind regards
Margit

[HariGK · Accepted solution]

Thank you, Margit! I received a response this morning and going to resubmit the order.

[Margit_Wagner]

Hi @MohamedElnaa 
Please create a SAP Store ticket to report you inquiry.
Kind regards
Margit

[Margit_Wagner]

Hi @HariGK 
If you received the confirmation of your purchase you need to redeem your activation code for SAP Learning Hub.
You can find a guideline here see How do I redeem my activation code for SAP Learning Hub? 
Kind regards
Margit

[MohamedElnaa]

Hi @Margit_Wagner Please help SAP Store ID:a0002295021