How long does it take to confirm a payment for certification?

[praveen7304]

I made a payment via credit card on September 27, 2024, with six attempts, and the amounts were deducted from my account. However, I did not receive any acknowledgment or order number, and the attempts are not reflected in SAP.

I have already created a ticket regarding this issue but have not received a response. What should I do now?

Merchant Name : RATIOCINATE DYNAMICS PRIVATE LIMITED is this the correct Transaction Merchant name Please confirm

[Margit_Wagner]

Hi @praveen7304 
Please share the ticket number and the ticket system where you reported the issue. 
So I will then follow up and will do whatever I can to help, so that you can proceed with your learnings
Kind regards
Margit

[praveen7304]

i @Margit_Wagner ,

Thanks for your quick response.

Here is the Case ID : 5000036386. I have raised in https://support.learning.sap.com/#/

Please help 

Thank you 

[Margit_Wagner]

Hi @praveen7304 
An agent is currently processing your ticket and is analyzing why the access code has not yet been sent to you for redemption.
Kind regards
Margit