How can I schedule my exam????!!!

[KHagood2]

I have been trying for weeks to now! I have cer001 . I have not been able to get full help from support . They closed my ticket and sent me to faq but when I click schedule exam it says I have no attempts! This is taking up study time. I’m so frustrated 

[Margit_Wagner]

Hi @Steven77
Is the ticket meanwhile processed?
Kind regards
Margit

[wolfgangbaum]

When you have your universal ID and subscription and it is time to schedule an appointment, goto:

https://sapcertification.questionmark.com/700161/ext/CertificationHub/

Type in your SAP email as user ID. DO NOT enter your SAP password here but press the link "Federated Log in". This will link your universal ID to your session. 

As a result, you will see a different menu on the top. Use this menu to schedule a certificate and you need to come back to this place when doing the actual exam.

You still have to download and install the lock-down browser. After downloading, you may need to right-click on the file and change the properties. There is a tick that needs to be removed (either 'Archive' or 'Block'). Then execute as a system admin.

[Steven77]

Hi Wolfang. Thanks for trying. I did go through your process however when scheduling the exam i have the following message "You have reached the attempts limit or your subscription has expired. Please renew your subscription at SAP Training and Certification Shop

[Steven77]

and when clicking and the SAP training and Certification Shop i am forced to buy the SAP learning HUB which i though i could avoid by buying the SAP two attempt exam.

[Steven77]

in the "how to get certified" it does mention you can buy the two attempt on the store (which i did) and that the learning HUB is only mandatory to get re-certified. My ticket as been closed as "completed", which is very disappointing considering i purchased a product for USD 250 which i can't use. Can you still help? Thanks

[wolfgangbaum]

One more thing: Do not spend your own money on the subscription. Make sure you have a valid Universal ID @ Account.sap.com and then get a Hub subscription @ https://training.sap.com/LearningHubInternalEdition . The test is free of charge as part of subscription

[Steven77]

"We are sorry, but this content is not accessible from your account type. In case of any questions, please contact Digital Library Support Team" 😞

[Steven77]

"Access Denied You have tried to access a page you do not have access for. Access to SAP Learning Hub, internal edition is available for SAP D-, I- and C-users only." 😞

[Steven77]

and i do have a universal iD (linked) that was double checked by the support team. Well i guess i bought a product that does not work, despite the description on the SAP Site

[Margit_Wagner]

Hi @Steven77 
Please check our How to cancel an existing booking for a certification exam? guide.
If you still face issue, please create a case our support team can then assit.
Kind regards
Margit

[Steven77]

Hi Margit. I do not want to cancel. I want to schedule an exam and it does work. I have created a case however no satisfactory answer

[Steven77]

Case ID 5000143704

[Steven77]

do you think you can help?

[Margit_Wagner]

Hi @KHagood2 
Please share the ticket number.
Kind regards
Margit

[wolfgangbaum]

There are a couple of things that you can do:

1. Make sure you have a Universal ID: account.sap.com

2. Subscribe to the Learning Hub: https://training.sap.com/LearningHubInternalEdition

3. Wait about 15 minutes. Close your browser and clear your browser cache. 

4. Check on learning.sap.com whether you have the 2 free attempts:
   - goto learning.sap.com
   - sign in with your Universal ID
   - goto 'My Learning'
   - goto 'Subscription'

[Steven77]

Hi Wolfang

[Steven77]

I am also stuggling. i have the SAP Universal ID, can log to SAP for me and can see the purchase for two attemps but it's asking me to install something and then says "error can't install".

[Steven77]

on the learning page i keep going round in circles. When i click schedule exam, i am asked to suscribe to the learning HUB ($1,200). Do i need to also buy this to take the exam?

[alan_valnegri]

I had the same problem, empty your browser cache and try with all your profiles! I have a P user and a S user, the attempt was charged on my S user even if I received and email saying the opposite.