Digital badge didn't receive

[Elnezamy]

Digital Badge not received after passing the certification

on 21st April 2025, I completed the certification C_TS4FI_2023. After successfully completing the exam, i received a mail that i have passed the exam. However, I have not received any follow on mail to claim the digital badge, and also when I check certification tab under 'My learnings' section the certificate is not available.

What should I do ?

[SA20576566]

Yes, I am also facing the same issue. I too looking for the solution. @Elnezamy please share the way to sort it out, if you get to know.

[Margit_Wagner]

Hi @Elnezamy 
An agent is assigned to your ticket. It is beeing processed.
Kind regards
Margit

[Andressajulio3]

Bom dia!

Desde o dia 06/05 todo aprendizado SAP concluído não gera badge no Credly.

Se acessar https://learning.sap.com/my-learning/activity há notificação de que o emblema foi gerado, porém não há nada na conta Credly referente a esta jornada. Há um redirecionamento para o penúltimo emblema, emitido em 05/05/2025.

[Margit_Wagner]

Hi @Andressajulio3 

To help us to understand your query and to ensure that everyone in the SAP Learning Group can follow we kindly ask you to communicate in English
Kindly request to please reword your post accordingly.
Kind regards
Margit

.

[Andressajulio3]

"Credly: Dominique D Turner (Credly Support) May 8, 2025, 10:41 ADT Hello Thank you for reaching out to Credly support and congratulations on your achievements! After looking into the system, I am not seeing the missing badge in Credly under your name or email. Unfortunately, Credly support cannot update or issue your badge on behalf of SAP. For more information on what we can help you with, please follow this link: https://support.credly.com/hc/en-us/articles/30882546308251-Understanding-Credly-Support-and-How-We-... Please open a support ticket within SAP for further investigation. They can issue/update your badge accordingly. To Access the SAP Help Center Ticket System select this link: https://support.learning.sap.com/#/ and log in. Once logged in, select "Get Technical Support" and create a new ticket and select "Digital Badge" from the drop down. I hope this helps and please let me know if you need further assistance or visit our Help Center to learn more about our platform. Best, Dominique Turner"

[Andressajulio3]

Good morning! Since May 6th, all completed SAP learning courses have not generated a badge in Credly. If you access https://learning.sap.com/my-learning/activity, there is a notification that the badge has been generated, but there is nothing in the Credly account related to this journey. There is a redirection to the penultimate badge, issued on May 5th, 2025.

[Andressajulio3]

Case ID: 5000139122

[Andressajulio3]

Credly: Dominique D Turner (Credly Support) May 8, 2025, 10:41 ADT Hello Thank you for reaching out to Credly support and congratulations on your achievements! After looking into the system, I am not seeing the missing badge in Credly under your name or email. Unfortunately, Credly support cannot update or issue your badge on behalf of SAP. For more information on what we can help you with, please follow this link: https://support.credly.com/hc/en-us/articles/30882546308251-Understanding-Credly-Support-and-How-We-... Please open a support ticket within SAP for further investigation. They can issue/update your badge accordingly. To Access the SAP Help Center Ticket System select this link: https://support.learning.sap.com/#/ and log in. Once logged in, select "Get Technical Support" and create a new ticket and select "Digital Badge" from the drop down. I hope this helps and please let me know if you need further assistance or visit our Help Center to learn more about our platform. Best, Dominique Turner