Digital badge didn't receive

[Elnezamy]

Digital Badge not received after passing the certification

on 21st April 2025, I completed the certification C_TS4FI_2023. After successfully completing the exam, i received a mail that i have passed the exam. However, I have not received any follow on mail to claim the digital badge, and also when I check certification tab under 'My learnings' section the certificate is not available.

What should I do ?

[SA20576566]

Yes, I am also facing the same issue. I too looking for the solution. @Elnezamy please share the way to sort it out, if you get to know.

[Margit_Wagner]

Hi @Elnezamy 
An agent is assigned to your ticket. It is beeing processed.
Kind regards
Margit

[Margit_Wagner]

Hi @Elnezamy @SA20576566 
In case you do not see on My Learning Certifications  a link to "view certification" that links you to your digital badge, the badge was issued to another email domain than those you use to log on to SAP Learning.
In this case, please add this email address you used to log on to SAP Learning also to your Credly account. 
Kind regards
Margit

[Elnezamy]

Hi @Margit_Wagner Thank you for your response. I have already linked both email addresses (the one I used for the exam and the one on my Credly account), and I can confirm that I did not receive any email regarding the digital badge. This issue appears to be from SAP’s side, not Credly’s, as the certification itself is still not visible under the “My Learning Certifications” section. I have opened a support case with SAP – Case Number: 5000150610 – and I kindly ask you to review it and help escalate the issue if possible. Thanks again for your support.