Digital badge didn't receive

[Elnezamy]

Digital Badge not received after passing the certification

on 21st April 2025, I completed the certification C_TS4FI_2023. After successfully completing the exam, i received a mail that i have passed the exam. However, I have not received any follow on mail to claim the digital badge, and also when I check certification tab under 'My learnings' section the certificate is not available.

What should I do ?

[SA20576566]

Yes, I am also facing the same issue. I too looking for the solution. @Elnezamy please share the way to sort it out, if you get to know.

[Margit_Wagner]

Hi @Elnezamy 
An agent is assigned to your ticket. It is beeing processed.
Kind regards
Margit

[Margit_Wagner]

Hi @Elnezamy 
Please visit the Digital badges - General FAQ 
There you find Where do I get support regarding my badge?:
Check your account settings on Credly. You can find additional information on the Credly site.
If you need further support, contact the Credly Support Team via support@credly.com.  
Kind regards
Margit

[Elnezamy]

Hi Margit, Thank you for your reply. I would like to clarify that the issue is not from Credly's side. The problem is that my certification is not appearing under the "My Learning" → "Certifications" section in SAP's system itself, which indicates that the badge was never issued from SAP to Credly. My case number is 5000150610 for your reference. I appreciate your support in solving this issue.

[Elnezamy]

Hi @Margit_Wagner, Thank you for your reply. I would like to clarify that the issue is not from Credly's side. The problem is that my certification is not appearing under the "My Learning" → "Certifications" section in SAP's system itself, which indicates that the badge was never issued from SAP to Credly. My case number is 5000150610 for your reference. I appreciate your support in solving this issue.

[diego43]

Hi Margit, I have the same issue. I went to Creddly site and they have this message "If you have your account registered with the correct email address or have the secondary email address added and confirmed, you'll want to reach out to the issuing organization first" and becuase I have two email accounts registered, here I am...