Confused on where to find help!!!

[Former Member]

Hi- how is this work space different from this

https://cw.sdn.sap.com/people?sort=creationDate&showDisabledUsers=false&showExternalUsers=false&resu...

work space? I am finding it all overwhelming and discouraging to work through.

Molly

[Former Member · Accepted solution]

Molly,

I know it is a little confusing at first, but let me see if I can clarify. I actually thought this might help others. When you first log into the uac and get the Welcome Center if you scroll down the center white page, on the left (still in the white) you will see a heading that says "Join Our Discussions" and then under that there are 4 possible choices. The first 2 are topic specific for Business Intelligence and Business Objects but the third choice, UA Library Reference Desk, is where you can join a public forum -- you do not have to be a member to post and reply here. The analogy is the Reference Desk in a library -- the general public can find things but someone facilitates finding the articles -- in this case whomever posts the question sort of leads the others to this topic. So anyone with an S or P account can join these discussions.

Where we want to post curriculum related questions is actually on the gray navigation bar, further over on the left, under the heading UCC Support Desk. When you click here you may get prompted for a second login to the Collaboration Workspace area. This is our private forum area where we want to post all curriculum related questions, organized by discipline area. (Retail is included with Marketing.) This is where we can discuss things about curriculum that only faculty from member schools can see and respond. All curriculum related questions should go here because some faculty do not want students to have access to the materials used in classes (also available in the private area). This is the cw (collaboration workspace) area and you will need another ID to access this area. This is normally your first name dot last name. Once you have both logins, single sign in should work and from then on you will only need to log into the sdn page (P or S number). As you know, however, we have had some problems with single sign in and sometimes it asks for the cw user name and password.

I hope this helps -- if not -- please let me know and I will develop some instructions with screen shots.

By the way, the private space is where you want to post your questions -- Heather A. is only monitoring the cw space (the UCC and ACC Help Desk).

Gail

Edited by: Gail Corbitt on Apr 6, 2009 10:21 PM

Edited by: Gail Corbitt on Apr 6, 2009 10:27 PM

[Former Member]

Hi Molly,

I wanted to echo Simha's comments about things being new here and still in the very early stages of establishment. I suspect that a lot of University Alliance people haven't figured out the more protected Collaboration Workspace area.

Some of the CW areas seem more active than others. In the Computer Science and IT area, for the most part Dave Haseman and I are the only 2 posting. The Business Process Management area seems to be much more active.

I looked at some of your questions you've posted and they seem to be on SAP Retail. I'm not sure what would be the best place here to discuss that; perhaps Marketing or Supply Chain Management.

Hopefully over time more people will begin participating in the subject areas. I've put a "watch" on the areas I'm interested in so that I get an email whenever anything is posted. Hopefully things will pick up around here as the community continues to develop.

[Former Member]

STILL CONFUSED and still not getting any help. I have not received one response to my questions on the collaboration workspace. Where can I go to get questions answered?

[SMagal]

Hello Molly,

There is a lot going on in the University Alliances online community (UAC) and the collaboration workspace (CW). Due to the extensive content, it takes a while to get the hang of things.

UAC is a PUBLIC space accessible by anyone, regardless of their involvement with University Alliances. UAC is part of the SAP community network (SCN). Due to it's public nature, UAC is visible to all of the other parts of SCN, which include SAP customers, partners, solution providers, and others in SAP's ecosystem. This provides a lot of visibility to the UA program. It is also a place where potential UA members can participate, to get information, ask questions, etc.

CW is a PRIVATE space available to members of SAP's University Alliances program. Other private spaces are created for other groups. In the private space, members can find information about curriculum in the UA library. Curriculum material is available in a variety of disciplines, including accounting, HCM, Finance, Operations/Supply chain, and business process management. Information about the TERP 10 certification academy is also available.

The two spaces require separate logins, and this is frustrating and can be a source of confusion.

I hope this helps clear things up a little. Please feel free to ask any specific questions you may have.

Once you figure out what is available and how to get it, you will find these two resources extremely valuable.

Simha