Certificate C_S4CPB_2502

[Fabr]

Hi Team,

in the latest update for the certificate C_S4CPB_2502 (SAP Certified Associate - Implementation Consultant - SAP S/4HANA) it is necessary to go through the steps in the following learning journey, before certification: Implementing SAP S/4HANA Cloud Public Edition 

Now I have an issue on step 4: Practical Test - Showcase your skills by applying your acquired skills practically

The link to the system loads and the restricted system is displayed, but I am not able to execute any action there. After I receive the required task, the system is not responsive: learning.sap.com/learning-journeys/implementing-sap-s-4hana-cloud-public-edition/hands-on/practical-...

So I am stuck.  Can you please check the system on your end and suggest me how to proceed? I guess that this issue will prevent any user to get certified. 

Thanks for your support

[allsynced]

Were you able to find any solution to this ? I am facing the same issue. No app click works on this practical test .

[Jeremy_Deo]

Hello dear user,

And thank you for asking your question in the SAP Community blog.

I'm sorry to hear you're experiencing issues with the Practical Test system in the "Implementing SAP S/4HANA Cloud Public Edition" learning journey. This step is crucial for the C_S4CPB_2502 certification, and encountering technical problems can be frustrating.

Immediate Steps to Take:

1. Check System Requirements:

• Ensure your browser is up to date and compatible with SAP Learning systems.
• Clear your browser cache and cookies.
• Try accessing the system using a different browser or device to rule out local issues.

2. Verify User Roles and Authorizations:

• Confirm that your user account has the necessary roles assigned.
• If you're using test users, ensure they have the appropriate business roles, such as "Employee" and the specific role related to the task (e.g., "Project Manager - Professional Services").

3. Consult SAP Community Forums (what you’re actually doing right now 😊)

• Check if other users have reported similar issues in the SAP Community.
• You might find discussions or solutions related to the Practical Test system's responsiveness.

4. Contact SAP Support:

• The specific step and task where the issue occurs.
• Any error messages or behaviors observed.
• Your user ID and the roles assigned.
• Screenshots or recordings, if possible.

• If the issue persists, it's advisable to report the problem to SAP Support.
• Provide detailed information, including:

By reaching out to SAP Support with comprehensive details, they can assist in diagnosing and resolving the issue, ensuring you can proceed with your certification journey.

I hope this will help.

Best regards,

Jeremy

[DorotaTuo]

hi, I have faced the same problem and non of the above suggestions helped in my case (another browser, clearing cache etc...). I had to create a support case

[RaghavaReddy]

I also have finally created a case and following up the support team for resolution. The support team had asked me to upload the screen recording of the issue.

[RaghavaReddy]

The support team provided a detailed explanation and workarounds in the support case ticket I had raised, which enabled me to complete the test successfully.

[RaghavaReddy]

Here is the workaround I have received as a part of my support ticket..

[RaghavaReddy]

In the meantime, here’s a workaround you can do upon starting the practical test: 1. Click the Full Screen icon located in the lower-right corner of the simulation window. 2. Adjust your browser’s zoom setting (setting it to 50% has helped in our testing). To begin the test, click the downward arrow next to the “Administration” tab. This will display the list of available spaces, and you may proceed from there.

[DorotaTuo]

thank you RaghavaReddy. I have used the workaround, given by you, and I was able to perform the Task. Cheers, Dorota