Can't reschedule Exam

[AleksandrShch]

Hello.

2 days ago I scheduled an exam on sapcertification.questionmark.com Due to a technical error I was unable to connect to Questionmark Security - the examiner said that I need to schedule the exam again.
Two days have passed, but I cannot schedule a new attempt, because the site shows the "green clock" sign that the exam is scheduled.
Contacting questionmark technical support (online chat) did not help - they said that I need to contact SAP.
When contacting SAP technical support (sso@sap.com) I received the answer "We are responsible for helping you with SSO related issues."
The site https://learning.sap.com/helpcenter for creating tickets https://lso-ssrv-app.cfapps.eu10-004.hana.ondemand.com/ is not working (Internal Server Error)
The online hour is Offline.
The chatbot is not available.
When calling on the phone, there is an answering machine and a polite "call back" after 5 minutes of waiting.

Does anyone know another way to contact learninghub.sap.com technical support?

[AleksandrShch · Accepted solution]

Support Portal https://lso-ssrv-app.cfapps.eu10-004.hana.ondemand.com/lso/ does not work in Edge!!!
In Chrome I have made a ticket.

[Margit_Wagner]

Hi @AleksandrShch 
Please delete your browser cache and retry to access  https://lso-ssrv-app.cfapps.eu10-004.hana.ondemand.com/ to report your issue.
Kind regards
Margit

[Margit_Wagner]

Hi @AleksandrShch 
At the time of your appointment, browse SAP Certifications, select the certification you want to take and press “Schedule”.  That will single-sign you into the Certification Hub. Then browse to the Exam Appointments menu to start your exam. 
More information can be found here Step-by-step guide How to get certified with SAP Certification?

Kind regards
Margit
 

[AleksandrShch]

Hello. My problem was solved with sapcertification.questionmark.com Support in Online Web Chat. Thank you for your help.

[Margit_Wagner]

Hi @AleksandrShch 
You can cancel or reschedule an exam in Certification Hub by using the calendar icon in the
“Exam Appointments/Upcoming Appointments” section.
You must cancel or reschedule your exam at least 24 hours before the scheduled appointment date and time.
Our  Step-by-step guide - How to cancel your existing booking for a certification exam? might be helpful to you.

Kind regards
Margit

[AleksandrShch]

I don't need to do anything with the old exam - I want to do a new one, but I can't.