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BUSSINESS FLOW IN SERVICE INDUSTRY LIKE SEAPORT( SAP FI SD MM INTEGREATION)

Former Member
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112

If u have an idea that how SAP functional configuration(business flow regarding MM, SD, with FI\CO) IN SERVICE INDUSTRY(WE ARE GOING TO IMPLEMENT SAP AT OUR PORT COMPANY WHICH PROVIDING SERVICES TO SHIPS(AGENT) AND CUSTOMER.

I MEAN HOW WE CAN MAINTAIN SERVICES ENTRY IN SAP? IS IT THROUGH MAKING SERVICE SALES ORDER AGAINST SERVICE PURCHASE ORDER AND HENCE GR AND MIRO AND LINK WITH FI. IS THERE ANY OTHER configuration SPECIALLY FOR SERVICE INDUSTRY?

HAPPY NEW YEAR.

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
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Hi Dushyant,

The service cycle in SAP is quite similar to that of normal procurement cycle. We have service entry instead of GR in the case of Services. You start with a service order initially and send it to your vendor. The vendor upon recieving provides the service at your place. You check them in service entry sheet and accept them. Upon your acceptance the final stage is invoice. If u raise PO with item category "D" then it is for services. You can maintain service master for standard services and refer them in your PO while creation. Similarly u can set value limit for unplanned services that occur. Hope this helps ur understanding.

Reward if u find it useful.

Wishing u a happy new year.

regards

Anand.C

Former Member
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Thanks for reply me,

as i am from technical side, still i am not getting proper flow.

- as u mention i have just seen option available for item category in PO(me21n) with D, I have seen service master too. but i dont know how value limit for unplanned services that occur. IF u can explain as per my company scenario than it will very helpful for me:

our company provide service at seaport to ship-agent(like its birthing, pulling to birth, unbithing, storage of their goods, water supply, fuel supply, etc....) and than send it to our government, this import export flow is from both hand.

now who create service order(our company to them?), than they make service entry instead of GR? after negotiation and providing services my company will make invoice for them? how can i refer this service in my PO?

if u can explain me by answering this question (with TCODE if u remember than only) than it will help full for me.

waiting for ur reply at my desk,

regards,

dushyant.

Former Member
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Hi Dushyant,

You create a Service PO and this PO would be recieved by the vendor (who performs the service). Value limit for unplanned services is expenses which are not expected during service. U may service a motor which got repair. When the service personel comes and services he says that u need to change the switch too. Then in that case changing a switch is unexpected. So we limit ourselves by setting an amount for these types of expenses. If your unplanned expenses exceeds the service limit then you wont be able to post service entry sheet.

For normal goods once we place order through PO, we recieve them through goods receipt (GR using migo transaction) and the matls are stored in our storage location. But in the case of services we raise a Service PO and later no goods arrive instead the services personnel comes to our plant and services our parts. This is what called as service entry. We make note of the services done in service entry sheet.

When u do invoice using (miro transaction) you can refer the Service PO or Service entry sheet(ml81n) and the line items get copied to in invoice. then u need to check the amount and post for further processing.

Hope this helps your understanding.

Reward if u find it useful

regards

Anand.C

Former Member
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happy new year, thanks for ur corperation,

but i am confused that as you said that when we(my company - at seaport providing services to Ship-Agent) genreate Service PO, and they will come and give services to our parts of company, <b>but here is reverse - we(our seaport) are providing services to ship agent.</b>

than, u mean <u><b>we</b></u>(our seaport who provising service to that ship-agent, i.e. all ships) <u><b>have to genreate service PO for giving services to them</b></u>,

we(our seaport) are providing service to them they are not our vendor(for or seaport), we are act as ship-to-party for thier goods storage and transporting thier party and also providing services to them.

for providing services to them - is it right flow what u have given in previous answer?

i am confused, plz help me.

regards,

once again happy new year.

refer our seaport site: http://www.portofmundra.com

<a href="http://www.portofmundra.com/">http://www.portofmundra.com/</a>

Former Member
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Hi Dushyant,

Service procurement talks about service performed. IF u are the service provider then in that case u dont need to raise Service PO, Whom ever your customer in need of service they raise Service PO and vendors would be selected on many criteria such as quality, delivery and timeliness etc. So if your company is selected then you will awarded with that service contract for doing that particular service. So next step is when u recieve the service PO u need to perform service to your customer. My case is suited for services like servicing machineries, aircon and other small service. What mentioned by srinivas is a different module by itself. See whether it is applicable to you. I dont have much idea on Customer service module.

Wish u a happy new year !!

Thanks

Regards

Anand.C

Former Member
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thanks for your corporation,

i am going to see what srinivas has given,

my need is - how to make SERVICE SO AGIANST SERVICE PO and hence on..(i have to chek if ther is an option for creating SO against SERVICE PO), if u can get this solution from any where than mail me as per ur convinenance,

dont west much time behind this if its tuff, i am already trying for that..

once again thanks,

regards..

Former Member
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so that mean - SERVICE PO WILL BE FOR ONLY taking services, or is it for giving services too? i think its for only taking services.

thanks.

Former Member
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Hi Dushyanth,

Service PO is an agreement with the vendor to provide services. If u create a service PO then u expect someone to do the service. If your customer sends a service PO to you then u are expected to provide him the necessary service whichever mentioned in it.

Hope this helps.

regards

Anand.C

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